{{-- ------------------------------------------------------- waiting --}} @if ($canSeeQueue)

Waiting to be seen

Calls go in token order, with emergencies pulled to the front.

Queue board

@if ($waiting->isEmpty()) @else

@foreach ($waiting as $entry) @endforeach

Token	Patient	Visit	Priority	Status	Action
{{ $entry->token_number ?: '—' }}	@if ($entry->patient) {{ $entry->patient->full_name }} {{ $entry->patient->medical_record_number }} @else — @endif	{{ $entry->visit?->visit_no ?? '—' }}	@if ($entry->priority !== 'routine') @else Routine @endif		@can('encounters.create') @if ($entry->visit) Open encounter @endif @endcan

@endif @endif {{-- --------------------------------------------- my open records --}}

Encounters still open

A record stays open until the narrative is written and it is closed.

All mine

@if ($open->isEmpty()) @else

@foreach ($open as $encounter) @endforeach

Encounter	Patient	Type	Started	Action
{{ $encounter->encounter_no }} {{ $encounter->visit?->visit_no }}	{{ $encounter->patient?->full_name }} {{ $encounter->patient?->medical_record_number }} @if ($encounter->patient?->isRestricted()) @endif	@if ($encounter->visit?->priority && $encounter->visit->priority !== 'routine') @endif	{{ $encounter->started_at?->format('d M, H:i') }}	Open

@endif {{-- --------------------------------------------------------- diary --}} @if ($canSeeDiary)

Booked patients, in clock order. A no-show is marked from the diary.

Diary

@if ($diary->isEmpty()) @else

@foreach ($diary as $appointment) @endforeach

Slot	Patient	Purpose	Status	Action
{{ $appointment->slot_time ? substr((string) $appointment->slot_time, 0, 5) : '—' }}	{{ $appointment->patient?->full_name }} {{ $appointment->patient?->medical_record_number }}	{{ $appointment->reason ?: $appointment->appointment_type_label }}		View

@endif @endif

{{-- --------------------------------------------------- unclaimed --}}

Encounters opened against the department pool rather than a named consultant.

@if ($unassigned->isEmpty()) @else

{{ $encounter->patient?->full_name }}
{{ $encounter->encounter_no }} · {{ $encounter->encounter_type_label }}

{{ $encounter->department?->name ?? 'No department' }} · started {{ $encounter->started_at?->diffForHumans() }}

@endif

The queue holds checked-in patients; opening an encounter pulls their visit into the clinical record.
An encounter stays on your list until you close it — closing completes the visit and clears the queue entry.
Diagnoses and notes can be revisited after closing; the narrative itself is frozen at that point.
Only records you are entitled to see appear here — restricted patients are held back unless your role allows them.